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TLDR: brought in for loud engine noise for first 5-10 minutes after starting. They fixed oil leaks, oil flush and change, car runs better. Communication was poor, proactive communication non-existent. 0 stars for communication / customer service, but they did complete the work needed so gave 2 stars. Scheduled an appt for a Tuesday morning, dropped off my car and waited for an estimate. I didn't get the estimate until Thursday afternoon after checking in each day and being told it's almost ready. They started the work on Thursday / first thing Friday morning. Friday: reached out late afternoon, Response: 2 techs working on it, almost done, but might not get done today so plan for Monday. Monday: reached out around noon... Response: tech is at lunch, will get back to you once we have a solid estimate of when the car will be ready. I didn't hear anything Monday afternoon. Tuesday: No word from Rainier until I reached out around 4 pm. Response: just give us 30 minutes to wrap up the paperwork. I picked up the car before they closed at 5. The guy who checked me out apologized for the delay but didn't seem to know anything about why it took so long. I submitted a similar review on their website, but I doubt they will post it there. Now I've been getting messages about getting more work done there... but I'm not going back.
Nels, we apologize for the communication breakdown during your visit. We understand the frustration this can cause. While we're glad we could address the issues with your car, we take your feedback seriously and will work on improving our communication processes. We appreciate your honest review.
pleasant to work with. Work was performed satisfactorily and in timely manner
Thank you Judy for the kind words! We're happy to hear that you had a smooth experience with us. We pride ourselves on providing timely and satisfactory service to all our customers. If you ever need anything in the future, don't hesitate to reach out!
Got a 500 dollar harness installed to monitor my oil consumption that same harness is faulty i have to check my oil before they worked on it my car warned me about oil change due and low oil now it tells me nothing horrible work I can go on. Check out automotive experts they do great work and you can get updates anytime on the phone or text very friendly and professional
Very helpful customer service
Thank you for the 5-star review, Raf! We are delighted to hear that our customer service was helpful to you. If you ever have any more questions or need assistance, please don't hesitate to reach out. We're always here to help!
John was great, he shared all the information about my engine and diagnosis. Rainier automotive has a great team. I highly recommend them.
Outstanding service. I highly recommend your company .
Thank you for the fantastic review! We are delighted to hear that our service exceeded your expectations. Your recommendation means a lot to us. Should you have any further needs, feel free to reach out.
I'm usually skeptical of 5 star reviews but these guys earned it. every bit of it. they helped me understand the problem, and the solution. it was expensive as hell. but they didn't screw me over because every issue they raised was not only obvious, but incredibly unfortunate to experience. they saved me from making at least 5 additional very expensive mistakes that would cost me an engine. they knew they had an expensive job on their hands and they were as quick as they could be while maintaining a professional, courteous, and empathetic demeanor. I have a few thousand dollars more of work to put into my truck and I'll definitely be taking it to these guys.
Zachary, thank you for your amazing feedback! Our team takes pride in providing exceptional service and ensuring our customers fully understand the issues and solutions. We're glad we could prevent further costly mistakes for you. Rest assured, we'll continue delivering top-notch service in all your future visits. We can't wait to assist you with your truck and provide the same level of professionalism, courtesy, and empathy.
Thank you Melissa for the awesome 5-star rating! We are thrilled to hear that you had a great experience with us. We pride ourselves on providing exceptional service to all of our customers. If you have any questions or need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Great experience. Service was efficient, and they were honest about priorities—what needed attention immediately and what could wait. That transparency really made a difference.
Thank you for the positive review, Jameel! We're glad to hear that you had a great experience with our service. Providing transparent and honest recommendations is always our priority.
Thanks For You For Being Understanding
We appreciate your positive feedback, Ronnie. Your satisfaction is our top priority, and we're glad to hear that your experience with us was a pleasant one. If you have any more feedback or need any further assistance, please don't hesitate to reach out. Thank you for choosing our company!