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Rainer auto was great. They explained everything I had questions on and were able to get the repairs done quickly. Would definitely recommend getting work done here.
Hi Jacob, Thanks for the kind words. We do appreciate your buisness and are here anytime you need so help. Again thanks Jim and the staff at Rainier Automotive
I had the opportunity to try the service offered at Rainier Automotive twice in this year. Note that I have had my car serviced at dealership for 5 years from the day I got my car new. The first time I had the service for brake service (fluid change + rotor/brake pad replacement). Jim is a very customer service oriented person and his suggestion actually saved me from the expensive service suggested by the service center as my brakes seemed to have more than 50% life on them that warrants 5/5 stars. Second time I had gone in for a regular oil change and also updated in the service request of the two issues (noise on the driver side front wheel and shaking steering while braking). The car was handed over to the service at 8:15AM and I got back the car around 3:30 PM. None of the issues were even looked at nor investigated for me to understand if they need immediate attention. I could have gone in for service at dealership - the cost seems almost the same and they could have at least tried to update me of any immediate issue the car needs so I can schedule for service. This experience allows me to only give 2.5/5 stars and makes me think twice before taking my car in service here again.
(Translated by Google) Got is done (Original) Got er done
I do not know much about cars so I am always a bit cynical when it comes to hiring mechanics. I have used Rainier Automotive twice now, once for a transmission issue and once to diagnose a sound I was hearing. In the case of the transmission issue, I was advised to simply do a transmission flush before any further repair which solved the issue and saved me a ton of money. In the second case, they diagnosed a wheel bearing issue as well as identified the need for new brakes. Not only was this diagnostic accurate, but when I told them I was going to go ahead and attempt the repair on my own, they happily looked up the brand of part they would recommend and sent me home with a part number to order. I will continue to use Rainier Automotive for all my future automotive needs because I have always received great work on my car alongside excellent customer service.
i was charged over $200 just to diagnosis the problem. Then another $650 for the part(200) and $450 to do the work. When i googled the how to part install the new part the the direction showed how to change out the starter in 25 min. So i wasnt pleased with what i was charged $850. They did however reduce the total to $775 so i was pleased by that.
Great service. Great results.
Very excellent service called early in the day and got quick response, people are very thorough and was able to get me in immediately. Very impressed with the service there.
I don’t know what I would have done without Rainier. I was visiting from Alaska and got a flat in my rental car. I pulled into their parking lot and waited for them to open. They were so kind and helpful. They worked me in, talked to the rental company, found a new tire and got me back on the road the next day. Thank you!
They always do a great job. They take the time to get it right. . .
They were able to provide a detailed diagnostic of my car's issues. They provide several estimates on what needed to get repaired and the severity of each issue. The completed the work on schedule. They did a good job. My breaking now is smooth as silk. They were very friendly and very professional.