Maple Valley Auto Repair

(Translated by Google) Got is done (Original) Got er done

I do not know much about cars so I am always a bit cynical when it comes to hiring mechanics. I have used Rainier Automotive twice now, once for a transmission issue and once to diagnose a sound I was hearing. In the case of the transmission issue, I was advised to simply do a transmission flush before any further repair which solved the issue and saved me a ton of money. In the second case, they diagnosed a wheel bearing issue as well as identified the need for new brakes. Not only was this diagnostic accurate, but when I told them I was going to go ahead and attempt the repair on my own, they happily looked up the brand of part they would recommend and sent me home with a part number to order. I will continue to use Rainier Automotive for all my future automotive needs because I have always received great work on my car alongside excellent customer service.

i was charged over $200 just to diagnosis the problem. Then another $650 for the part(200) and $450 to do the work. When i googled the how to part install the new part the the direction showed how to change out the starter in 25 min. So i wasnt pleased with what i was charged $850. They did however reduce the total to $775 so i was pleased by that.

Great service. Great results.

Very excellent service called early in the day and got quick response, people are very thorough and was able to get me in immediately. Very impressed with the service there.

I don’t know what I would have done without Rainier. I was visiting from Alaska and got a flat in my rental car. I pulled into their parking lot and waited for them to open. They were so kind and helpful. They worked me in, talked to the rental company, found a new tire and got me back on the road the next day. Thank you!

They always do a great job. They take the time to get it right. . .

They were able to provide a detailed diagnostic of my car's issues. They provide several estimates on what needed to get repaired and the severity of each issue. The completed the work on schedule. They did a good job. My breaking now is smooth as silk. They were very friendly and very professional.

Another shop had my car 2 days, then shrugged at me and told me to take it to an electrician. Rainier fixed it promptly, were very friendly, and it cost less than I was braced for.

Well this one is a tough one. My brother was in a motorcycle accident and I took him there to get his personal stuff. Middle of the day like 2:30. No one in the office, no one anywhere. We were just going to leave when we see a note on the front door to call for service. So we did. Had to go thru a verification process, then wait for it to get approves, then they would let us in thru a remote electronic gate. All in all not to terribly inconvenient. But what happened to customer service and actually seeing and talking to a person? In reality we did what we came to do. So it's all good. In reply to response; You have my sincere apology on the mix up from my review. I did make a mistake on the company I was reviewing. My review was for Pro Tow. I hope you will accept my apology.