Maple Valley Auto Repair

This is the worst business I have ever had the displeasure of working with. You scammed my fiancé out of an ungodly amount of money after holding her car for a week and not relaying any information and dragging your feet on a simple diagnostic. I was told multiple times that I would be contacted later that day/the following day with information on the vehicle and each time you lied and I had to call to receive any information after waiting longer than the period of time I was given. The diagnosis took 5 business days (one week in total) after saying it would be done the day following drop off and was completely and totally inaccurate in finding the issues with the car. When picking up the vehicle after losing all trust in your company, the staff was passive aggressive and rude about the fact I did not want you touching the car. After calling AAA to tow the car which broke down the day after you released it, the tow truck driver told us the issue within minutes of being on site, something you were unable to do in the week you held the vehicle. We then went to Firestone who quickly solved the issue and the bill was lower than yours for doing absolutely nothing. I will never use your service again and anyone I speak to who needs a repair I will warn to avoid your shop like the plague.

Great job. Thorough and professional

Thorough service done professionally.

John and Jim are great! Highly recommended this shop

This is the only shop I trust to work on our vehicles. Enough said!

You guys have a customer for life. I appreciate how I was treated and that you guys didn’t charge me an arm and a leg. I will tell EVERYONE that they need to come to you guys. I really can’t thank you enough.

I needed to get my vehicle looked at ASAP. They had an appt for me with in the week. They were very fast and didn’t try to take advantage of me and tell me i needed to spend a lot of money to fix it. I got out the door spending less than what they had originally been quoted. They have now got a customer for life. Thank you Rainier Automotive.

Jim and his team always take the best care of me and my car, and bend over backwards to work around my work schedule and very specific repairs requests. Thank you Rainier!! :)

I have been taking my cars and trucks here for years. Great people who know what they are doing and give honest advice.

They were great at diagnosing grinding sound from my front end