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They always do a great job. They take the time to get it right. . .
They were able to provide a detailed diagnostic of my car's issues. They provide several estimates on what needed to get repaired and the severity of each issue. The completed the work on schedule. They did a good job. My breaking now is smooth as silk. They were very friendly and very professional.
Another shop had my car 2 days, then shrugged at me and told me to take it to an electrician. Rainier fixed it promptly, were very friendly, and it cost less than I was braced for.
Well this one is a tough one. My brother was in a motorcycle accident and I took him there to get his personal stuff. Middle of the day like 2:30. No one in the office, no one anywhere. We were just going to leave when we see a note on the front door to call for service. So we did. Had to go thru a verification process, then wait for it to get approves, then they would let us in thru a remote electronic gate. All in all not to terribly inconvenient. But what happened to customer service and actually seeing and talking to a person? In reality we did what we came to do. So it's all good. In reply to response; You have my sincere apology on the mix up from my review. I did make a mistake on the company I was reviewing. My review was for Pro Tow. I hope you will accept my apology.
Hi Connie, Understand your frustration but this is Rainier Automotives website. The company that you are referring to is Pro-Tow. We have absolutley nothing to do with Pro-tow. You should direct your frustration to the proper company you are not satisified with
They were so great!!! Very thorough!!! Honest and did a great job!!!!
Thank you for the kind words. We value you and your business
Great service, affordable prices, and quick turnaround!
Well this one is a tough one. My brother was in a motorcycle accident and I took him there to get his personal stuff. Middle of the day like 2:30. No one in the office, no one anywhere. We were just going to leave when we see a note on the front door to call for service. So we did. Had to go thru a verification process, then wait for it to get approves, then they would let us in thru a remote electronic gate. All in all not to terribly inconvenient. But what happened to customer service and actually seeing and talking to a person? In reality we did what we came to do. So it's all good
AMAZING AMAZING EXPERIENCE!! Best personal service, kind, efficient, WONDERFUL CRAZY IF YOU DONT BRING YOUR VEHICLE HERE!! Incredible helpful experience!!