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Another shop had my car 2 days, then shrugged at me and told me to take it to an electrician. Rainier fixed it promptly, were very friendly, and it cost less than I was braced for.
Well this one is a tough one. My brother was in a motorcycle accident and I took him there to get his personal stuff. Middle of the day like 2:30. No one in the office, no one anywhere. We were just going to leave when we see a note on the front door to call for service. So we did. Had to go thru a verification process, then wait for it to get approves, then they would let us in thru a remote electronic gate. All in all not to terribly inconvenient. But what happened to customer service and actually seeing and talking to a person? In reality we did what we came to do. So it's all good. In reply to response; You have my sincere apology on the mix up from my review. I did make a mistake on the company I was reviewing. My review was for Pro Tow. I hope you will accept my apology.
Hi Connie, Understand your frustration but this is Rainier Automotives website. The company that you are referring to is Pro-Tow. We have absolutley nothing to do with Pro-tow. You should direct your frustration to the proper company you are not satisified with
They were so great!!! Very thorough!!! Honest and did a great job!!!!
Thank you for the kind words. We value you and your business
Great service, affordable prices, and quick turnaround!
Well this one is a tough one. My brother was in a motorcycle accident and I took him there to get his personal stuff. Middle of the day like 2:30. No one in the office, no one anywhere. We were just going to leave when we see a note on the front door to call for service. So we did. Had to go thru a verification process, then wait for it to get approves, then they would let us in thru a remote electronic gate. All in all not to terribly inconvenient. But what happened to customer service and actually seeing and talking to a person? In reality we did what we came to do. So it's all good
AMAZING AMAZING EXPERIENCE!! Best personal service, kind, efficient, WONDERFUL CRAZY IF YOU DONT BRING YOUR VEHICLE HERE!! Incredible helpful experience!!
If you have your own part for your vehicle because parts are hard to find- do not go here because they supply their own parts. which I’m sure is great for people that don’t have to worry about not being able to find parts for their vehicles.
Hi Shan. Jim here at Rainier Automotive. Im niot sure what this is all about or what pasrt you are referring to. What are policy is here is yes as a rule of thumb we supply our on parts as we are also backing this up with a two year parts and labor warranty. Now there has been instances with olderr vehicles or one off circumstances that a customer supplied part would be used. So im not sure if it wasnt eplained clearly or what the situation is but I truley believe a 1 star is totally unfair. If you would like to have further discussion you can reach me at 425-310-1100.